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Conflict Resolution and Mediation Skills
Practical tools for understanding workplace conflict, facilitating constructive dialogue, and reaching fair and sustainable agreements.
1-day programmeNew
Unresolved conflict is expensive — in time, morale, and talent. This programme equips managers and HR professionals with the skills to address conflict early, constructively, and fairly.
What you'll learn
- How to identify the root causes of workplace conflict
- A structured approach to facilitating dialogue between conflicting parties
- Mediation techniques that are practical and accessible for non-specialists
- How to reach agreements that are durable and respected by all parties
Outcomes
Participants leave with a practical mediation toolkit and the confidence to intervene in conflict situations early and effectively.
Format
1-day programme
Duration
1-day programme
Who is it for
Managers, HR professionals, and team leaders who need to manage or mediate workplace conflict.
Other services
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